TL;DR: MIT Technology Review reports that small businesses are using AI agents to automate administrative tasks, reducing overhead and freeing up time.
Summary: The article features a case study of a London tutor using AI to handle scheduling, billing, and other administrative duties. It provides practical guidance for small businesses to adopt AI for back-office operations, highlighting significant efficiency gains.
Why it matters: For AI builders, this validates a growing market for affordable admin automation tools. Consider building or integrating agentic workflows for small business needs like invoicing and calendar management.
Source: technologyreview.com